easytrip is an electronic collection service that allows you to pay for tolls and parking fees from a single account. easytrip is a prepayment service. To use the service you will need to register your details and open an account. Once your account is credited, a tag will be posted out to you.

easytrip consists of a small electronic tag fixed to the inside of your vehicle windscreen. The tag is associated to your vehicle registration, and to your easytrip account status. Tag readers installed in participating car parks and toll plaza detect your tag and lift barriers automatically. Toll or parking fees will be automatically deducted from your account.

You can apply on-line at www.easytrip.ie, or by telephone on lo call 1890 67 67 68 or 0844 544 6767 for UK & NI.

We offer two services: electronic collection of your toll and parking fees. You can choose to have both services on the one tag or choose a single service.

While applying, simply select the type of service you require.

Please note that the parking service is only available to cars and light goods vehicles (classes 2 and 5).

Private and Business accounts are available.

Private accounts are allowed a maximum of four tags for use on cars and light goods vehicles (classes 2 and 5).

Business accounts have no limit on the number of tags and can be used on all vehicle types (classes 2 to 8).

Pre-paid accounts are available for both Private and Business customers.

You have also the option to purchase or hire your tag (see section 'What does it cost' for more information on the price).

Yes, simply return your tag(s) in good working order. All cancellation requests must be in writing, specifying the reason for cancellation, and signed by an authorised account holder. You must send it to our postal address. Optionally you can send it via email or fax. Any remaining credit will be refunded at the beginning of the following month. You will be refunded via your chosen top up payment method.

Class 1: Motorcycle

Class 2: Car

Class 3: Bus (< or =25 seats)

Class 4: Bus (>25 seats)

Class 5: L.G.V (Light Goods Vehicle)

Class 6: H.G.V. (Heavy Goods Vehicle) 2 Axle

Class 7: H.G.V. (Heavy Goods Vehicle) 3 Axle

Class 8: H.G.V. (Heavy Goods Vehicle) 4 Axle

In the event of you changing your vehicle, you will need to remove your tag from the windscreen and place it in the new vehicle in the correct position. You will need to contact us for a new tag holder free of charge. As the tag can only be used for the vehicle it is registered to, you will need to update your vehicle details (registration, make, model and colour). You can update your details by:

• Accessing your customer account online at www.easytrip.ie using your account number and password
• Calling us on Lo Call: 1890 67 67 68

Incorrect registration numbers may result in penalty notices being issued to you from the road operators.

You simply set up a Direct Debit either by bank mandate, Credit Card or Laser card when you open your account. Choose the amount of credit you wish to have applied to your account. When you reach your low balance level, your account is automatically topped up by the agreed amount from your chosen method.

Your first payment is made of your top up amount plus the price of each tag purchased (only if you have chosen the option to purchase your tag). The top up amount is the credit which will be put onto your account. You can pay by Credit Card, Laser Card or cheque. Cheques should be made payable to easytrip Services Ltd. Please be aware that for Credit Card top ups, a €1.23 (VAT. Inclusive) credit card handling fee per top up applies.

Your first payment is made of your top up amount plus the price of each tag purchased (only if you have chosen the option to purchase your tag). The top up amount is the credit which will be put onto your account. You can pay by Credit Card, Laser Card or cheque. Cheques should be made payable to easytrip Services Ltd. Please be aware that for Credit Card top ups, a €1.23 (VAT. Inclusive) credit card handling fee per top up applies.

Your low balance level is the credit level you allow your account to reach before an automatic top up occurs. The minimum level is €12.00 per tag. When your account reaches this balance, it will be automatically topped up by your chosen payment method. You should choose an amount that will allow you at least a day toll and parking.

Pricing is different if you choose to purchase or hire your tag.

• For purchased tags, the purchase price of a tag is €30.49. There is a monthly administration fee which covers the administration of your account. Purchased tags come with a 1 year warranty.

• For hired tags, there is no upfront cost.  There is a monthly administration fee which covers rental, WEEE requirements and insurance of your tag, along with the administration of your account.

• Fees are in Euros and including VAT.
• Business Customers: for more than 4 tags, additional tags are 92 cent (rented) or 62 cent (purchased) each for toll only.
• Parking & Toll can be enabled on a per tag basis. As such, there is a tag fee applied of €0.62 per tag for each service activated.

• Tag purchase cost: €30.49 + 1 year warranty
• Hardcopy Statement: €1.53 per statement
• Direct Debit Rejection: €7.00
• Credit Card handling fee: €1.23 per top up. This does not apply for Direct Debit, Debit Card or Laser Card.
• Lost or stolen tags (hired tags): €15.25
• Cancellation of M50 penalty notices: €1.02

Fees are including VAT.

Your tag will be posted in a sealed anti-static bag with a Tag Installation Guide and account information. We advise you to keep your antistatic bag. If you take your tag off the windscreen, gently slip it off the holder and seal it in the antistatic bag to avoid any reads.

Fix it to the inside of your windscreen using the adhesive strip provided. For cars and vans, the tag should be mounted in the centre top of the windscreen, behind the rear view mirror. For vehicles equipped with a Moisture Sensor Windscreen, it is important that you place your tag on the black dots that are located behind or around your rear view mirror. For commercial vehicles, the tag should be mounted in the centre bottom of the windscreen.

For more information, please refer to the Tag Installation Guide, available on www.easytrip.ie

Why should I install my tag on the windscreen?

It is important that you install your tag correctly on the windscreen of your vehicle to ensure that it is detected by the electronic system at the toll plazas or car parks. If you wave your tag or don't install your tag correctly on the windscreen, your tag may not be read at the toll roads or car parks.

Tags cannot be read through metal, and in the majority of vehicles there are moisture controlled windscreens. This means that metal is in your windscreen to prevent condensation building up on it. On most windscreens there is an area of black dots under the rear view mirror. This is the only area that there is no metal. Your tag should be installed on this black dots area.

Optionally you should check your car manual for any other exceptional instructions than recommended by easytrip.

If your tag is lost or stolen please contact us immediately as you are responsible for all charges on your account up to the time of notification. Once notified, your tag will be suspended. Outside office hours you can mark your tag as lost by accessing you account online at www.easytrip.ie using your account number and password. Please note that there is a charge of €15.25 (VAT. Inclusive)  if your tag is lost or stolen (hired tags only). If your tag is recovered and returned to us in good working order within 21 days, easytrip will refund the full amount of €15.25 on your account. If you purchased your tag, there is no lost/stolen tag fee. However if you need a replacement tag, you will have to purchase new unit for €30.49.

It is the toll plazas that determine the toll. If you have been charged twice you will need to inform the plaza to determine which of the charges should be cancelled. Again, we strongly recommend that users should not have more than one tag in their vehicle at any given time.

In addition to your vehicle details, your email address and mobile should be updated as we will send you alerts by email and text advising you when:

• Your payment has failed. Please note that there is a €7.00 (VAT. Inclusive) charge for Direct Debit Rejection.
• Your account is suspended
• Your monthly statement is available on www.easytrip.ie
• Your credit card is about to reach its expiry date
• Your low balance has been reached  (optionally on request)

In addition, you can opt-in to receive our latest news and special offers from your account online at www.easytrip.ie using your account number and password.

No, there is no need for a receipt as your summary statement will provide you with all relevant information.

At the beginning of each calendar month, a statement of your account is available for download from your account online at www.easytrip.ie. The statement will be also emailed to you each month.  To receive a monthly statement by post, please contact us. Please note that there is a charge of €1.53 (VAT. Inclusive)  per hardcopy statement.

Log on to the website at www.easytrip.ie using your account number and password.

To request a password or reset your password, please contact us and we will set you up with access straight away.

From your account online you will be able to:

• Download a statement, download transaction history to CSV file, view your recent transactions
• View balance and payments on your account
  
• Request additional tag(s), add additional services to your tag(s)
• Mark a tag lost or stolen.
• Change and update your vehicle details assigned to a tag, update your personal information including your bank account payment details
• Download documents and guides

Fines are issued by eFlow, the road operator of the M50. Below the reasons why a registered tag customer can receive a STR (Standard Toll Request) from eFlow:

• Your account was suspended when journey was made on the M50 or
• You did not have the tag registered for vehicle specified on the bill when journey was made on the M50 or
• easytrip tag was not read by Free Flow system (reasons: tag positioned incorrectly, faulty battery ) at the time specified on the bill and vehicle registration specified on the bill is not registered to the account against the tag or
• You did not have the tag registered to the account against vehicle specified on the bill when journey was made on the M50

As an easytrip customer, you are not liable for any penalties for unpaid toll on the M50 once the vehicle is registered on our database and has a tag assigned on the account and account is in credit.

In order to cancel eFlow fines and transfer all unpaid M50 tolls to an easytrip account you need to contact easytrip to activate (top up) the account and/ or amend vehicle details on easytrip database. You can update your vehicle details on www.easytrip.ie from your account login section. Following this contact, you can submit a "Notice Cancellation Request" with eFlow to dispute the fine.

Notice Cancellation Request can be made online:

1. Go to www.eflow.ie

2. In Notice Cancellation section (top right corner or left menu of Eflow home page), click on 'have a tag already'

3. On the next page, select 'Registered User Cancellation' orange box

4. You will have to fill in the Registered User Cancellation Request. The following information will be required:

• Journey Reference Number
• Name of the company
• Tag account number
• Contact telephone
• Contact email
• Tag number
• Vehicle license plate number

5. Click on 'Submit form'

eFlow will check your details with easytrip. If the fine is cancelled, eFlow will transfer the toll charge to your easytrip account within a few days period. Your account has to be in credit when submitting the notice cancellation.

Please note that there is a charge of €1.02 (VAT. Inclusive) for each M50 penalty notice cancelled.

Valid Tag - this means your account is in credit and you may proceed.

Invalid Tag - there is a problem with your account and you must contact easytrip directly. You must pay in cash or by other means as your tag will not allow you the passage. Please note toll operators or car parking hosts do not have access to your account and cannot provide any account information to you.

Low Balance Warning - this means you have reached your low balance level and your account is about to be credited with your agreed top up amount.

Please follow the signs displaying the eToll symbol and proceed slowly to the barrier. Please note that the speed limit is 60km/hour. Any vehicle travelling faster than this will be ejected from the lane and a speeding fine will be issued.

easytrip tags are accepted in all lanes at all Toll roads.

The Dublin Port Tunnel has six lanes in both directions (one lane is bi-directional). Electronic toll is available in every lane displaying the eToll sign. Please note that the two outside lanes at the DPT are for heavy goods vehicles only, car drivers CANNOT use these lanes.

When travelling through the M50 barrier free location please ensure that your tag is correctly fixed to the windscreen of your vehicle and that your vehicle registration is correct on your account. The M50 barrier free tolling system will detect your tag.

eToll is the national symbol for electronic tolling. Whenever you see this symbol your tag will be accepted.

Tags will not read for the following reasons: insufficient funds, lost or stolen tags, account closed, battery failure in the tag, or a system failure.

As we do not operate the roads/car parks, should your tag fail to read you will fall under the policy of the road or car park operator and be asked to pay by other means, such as cash or credit card. To minimise the chances of your tag not reading:

1. Approach the toll barrier more slowly and cautiously than normal, to ensure your tag is read and charged correctly and accurately.

2. Make sure your tag has the proper holder and is mounted correctly inside your vehicle.

3. Do not wave your tag when approaching the plaza.

On the M50, if your tag fails to read, the vehicle registration will be used to identify your vehicle as an easytrip customer. It is therefore important to have the correct vehicle registration assigned to your tag. Please check What should I Do If I Change my Vehicle? for more information on vehicle details updates.

If your tag fails to read, contact us. We will test your tag and give you a replacement if required.

On certain tag models there is a beep sound to indicate that your tag has been detected. Not all models of tags have this noise. If your tag beeps this is not an indication of payment.

Contact details for new toll plazas:

Eurolink
Kinnegad/Kilcock motorway
Eurolink Motorway Operation Ltd.
Customer Service
Maintenance Building
New Castle
Enfield
Co. Meath
Tel: 046-954-0266
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

These e-mail addresses are being protected from spambots. You need JavaScript enabled to view it

Directroute
Rathcormac/Fermoy bypass in Co. Cork
Eurotoll Limited
Condonstown Toll Plaza
Watergrasshill
Co. Cork Tel: 021-4889968
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Dublin Port Tunnel
Dublin Port to Whitehall
Transroute Tunnel
Operations Ltd.
Dublin Port Tunnel
East Wall Road
Dublin 3
Tel: LoCall 1890252436

With easytrip, you can use your tag to pay your parking fees at participating car parks without the need to take a ticket, pay cash, or queue at the paystation. Your parking fee will be deducted from your account automatically.

If you have an easytrip account already, you can add the parking service to any of your class 2 or 5 vehicles. To do so, please login to your account online at www.easytrip.ie using your account number and password.

Alternatively you can call our 24 hours service line and select option 1 for existing customers, and then option 3 to activate the service. You will need to enter your account number to proceed with the activation.

If you wish to open an easytrip account with the parking service, you can register at www.easytrip.ie or contact us directly.

Yes, all car parks that accept easytrip will have signage to indicate that easytrip tags are accepted as payment.

Approach the entrance slowly to allow your tag to read. Providing the parking service is enabled on your tag, your tag correctly installed on the windscreen and your account is in credit, the barrier will lift and you may proceed. There is no need to take a ticket. It is important that you follow the instructions below:

• Do not wave your tag by holding it in your hand.
• On exiting the car park do not proceed past the ticket machine until the barrier has lifted.
• Do not tailgate the vehicle in front.

Entry Lane

Valid Tag – Please proceed - Your tag is valid and you may proceed.

Invalid Tag – Please take a ticket – There may be an issue with your account and you will need to take a ticket and pay cash at the exit. You should contact us as soon as possible.

Tag Not Found- sign up at easytrip.ie - The system cannot detect a valid parking tag. If your tag is enabled for parking; it may not be correctly installed.

Tag already present – Please take a ticket - Your tag was not read on EXIT the last time you were in this car park. You will need to take a ticket to gain entry and inform the parking host or easytrip.   

easytrip Service Unavailable - we apologise for the inconvenience- There is essential maintenance being carried out and the easytrip Service is unavailable. You will need to take a ticket to enter the car park.

Exit Lane

Valid Tag, Please proceed - Your tag is valid and you may proceed.

Tag not in Car park – Please press the intercom - Your tag was not read at ENTRY. Please contact the parking host by pressing the intercom button on the ticket machine.

easytrip Service unavailable - we apologise for the inconvenience- There is essential maintenance being carried out and the easytrip Service is unavailable. You will need to contact the parking host by pressing the intercom button on the ticket machine.

On certain tag models there is a beep sound to indicate that your tag has been detected. Not all models of tags have this noise. If your tag beeps this is not an indication of payment. If you have not chosen the parking service on your account, and your tag beeps, the barrier will not lift and you will not be charged.

If you have the parking service enabled on your account there is no need to take a ticket.

In the event you take a ticket, your easytrip transaction will be cancelled and you will need to retain your ticket and pay at the paystation before your exit. You won't be able to use your tag when leaving the car park.

No. Your easytrip tag should be securely mounted in the middle of your windscreen, in its holder, in accordance with the installation guide.

In the unlikely event that your easytrip tag does not read at the entrance please check the following:

• Is your tag correctly installed?
• What is the VMS message?

In order to proceed, you will need to take a ticket and contact us as soon as possible. You may be asked for your tag number that you can find underneath the bar code on your tag.

What happens if the barrier does not lift when I'm trying to exit the car park?